Daily
Property owner's claim denied after failing to fix previous flood damage
28 March 2024
A homeowner who did not repair his property after receiving a claim settlement has lost a dispute over his insurer’s denial of a later claim...
WFI champions safer work practices on farms
28 March 2024
WFI Insurance has become ambassador for Farmsafe Australia under a new joint initiative...
INsight podcast: strata under the spotlight
28 March 2024
Recent scrutiny of strata insurance remuneration arrangements is the main topic of discussion on the latest Insurance News podcast...
Baltimore bridge collapse costs could ‘run into the billions’
27 March 2024
The total cost of a Baltimore bridge collapse and associated claims could run into the billions of dollars and add to challenges in the reinsurance market, AM Best said today...
Government moves to legislate commission consent requirement
27 March 2024
The Albanese Government introduced a bill in parliament today to implement the first phase of its response to the Quality of Advice Review final report, after consultations on proposed draft legislation wrapped up last December...
‘Growing acceptance’: insurers embrace AI to resolve claims
27 March 2024
About 90% of insurers in Australia have either implemented or are in the process of introducing chatbots or generative AI for claims resolutions, and 98% anticipate improved speed and efficiency, Gallagher Bassett’s annual survey says...
Traveller who wanted to be with dying father denied cover
27 March 2024
A traveller who called off his holiday to be with his dying father will not be covered for his losses after a dispute body accepted that his insurer had fairly applied exclusions...
Celebrity jeweller ‘absolutely denies’ insurance fraud charges
26 March 2024
Sydney jeweller Michel Germani will plead not guilty to allegations that he helped plan and coordinate a staged armed robbery at his Hilton Hotel store in Sydney’s CBD in January last year in an attempt to defraud an insurer...
Guy Carpenter names Pacific CEO
26 March 2024
Global reinsurance broker Guy Carpenter has appointed Ben Savill as CEO of Pacific to lead and manage its broking operations in Australia and the region, effective April 1...
Strata group fast-tracks insurance disclosure improvements
26 March 2024
Strata Community Association Australasia will fast-track the mandatory introduction of improved insurance disclosure practices and has outlined measures to address complaints and conflicts of interest...
Complainant wins misrepresentation dispute over vehicle refrigeration unit
26 March 2024
A vehicle owner has won his bid to overturn a claim denial after a dispute ruling found the insurer hadn’t shown he had not knowingly made a misrepresentation about a fitted refrigeration unit...
Insurer’s contract term is not unfair, court rules
22 March 2024
The Federal Court has ruled a contract term in Auto & General home and contents policies requiring customers to notify the insurer of any changes to insured properties is not unfair...
Trowbridge urges shift to full replacement policies
22 March 2024
Industry consultant John Trowbridge says home insurers should move towards offering total replacement policies to tackle “systemic” underinsurance...
ACIL, apartment owners call for ‘thorough investigation’
22 March 2024
Apartment owner groups have joined with the Australian Consumers Insurance Lobby in calling for national and NSW regulators to start a “thorough investigation” into the practices of strata management firm Netstrata and its associated entities...
Beauty therapist wins dispute over flood exclusion, mould
22 March 2024
The owner of a wellness business that was overwhelmed with water and mould damage will be partially covered for her losses after winning a dispute against her insurer’s application of a flood exclusion...
Insurers launch premium discounts through bushfire resilience app
21 March 2024
Suncorp and IAG-owned NRMA Insurance will offer premium discounts to home policyholders who use a self-assessment app to improve their bushfire risk...
Netstrata to request NSW Fair Trading review after criticism
21 March 2024
Strata management company Netstrata says it will ask NSW Fair Trading to conduct a review of its practices after an ABC report highlighted excessive insurance fees paid by apartment owners...
Domestic violence victim wins part of payment made solely to ex-partner
21 March 2024
A joint homeowner will be entitled to payment for damage to her property after she successfully challenged her insurer’s decision to pay a claim settlement solely to her ex-husband...
INsight podcast: who is NIBA's new leader?
21 March 2024
The incoming CEO of the National Insurance Brokers Association is the first item of discussion on the latest Insurance News podcast...
ACIL gathering community input on ‘questionable’ strata practices
20 March 2024
The Australian Consumers Insurance Lobby says it’s seeking information directly from individuals, businesses and industry insiders on their strata sector experiences after the group received “overwhelming" feedback from its exposure of questionable practices...