Daily

Claim accepted, then denied on the day insureds were moving out

27 October 2023

A homeowner will have his claim paid and has been compensated the maximum amount for non-financial loss after his insurer accepted a claim, then changed its mind and denied it on the day his family was moving to temporary accommodation...

Complaints transparency to boost accountability: icare

20 October 2023

Increased transparency over complaints is being introduced as part of reforms to improve workers’ compensation scheme claims handling performance, icare CEO Richard Harding has told a NSW Parliamentary Committee today...

AFCA flags systemic insurance issues

20 October 2023

The Australian Financial Complaints Authority has published its latest systemic issues report, flagging general insurance concerns around motor claims and failures to implement AFCA determinations...