Daily
Ombudsman ‘will never use AI’ for dispute rulings
29 April 2026
The Australian Financial Complaints Authority has ruled out using artificial intelligence to make dispute decisions but is considering its potential for other efficiencies...
Envest recruits CTO to spearhead tech overhaul
29 April 2026
Envest has hired Nadene Serman as group chief technology officer – a new executive position that reflects the “growth and maturity" of the group’s broking and underwriting businesses...
Gold standard: theft victim told to prove watch ownership
29 April 2026
A traveller who was robbed of a $98,000 gold watch while in France will have to prove ownership of the timepiece after the financial services ombudsman backed his insurer’s claim denial...
INsight podcast: likely El Nino impact far from certain
29 April 2026
The Bureau of Meteorology's latest long-range forecast and a pending El Nino are discussed in detail on the latest Insurance News podcast...
Cost-of-living crisis drives rise in ombudsman caseload
28 April 2026
Household financial stress is contributing to record numbers of disputes, Australian Financial Complaints Authority chief ombudsman David Locke says...
Lockton demands court clampdown on three more Aviso hires
28 April 2026
Lockton has launched legal action against more former employees who joined competing brokerage Aviso Specialty...
NTI polishes up Ruby for annual truck raffle
28 April 2026
NTI has restored a 1947 Chevrolet Maple Leaf truck for its annual raffle to support motor neurone disease research...
Premium row not a sorry situation, AFCA finds
28 April 2026
Auto & General does not have to apologise to a former customer after more than doubling his home contents premium, the financial services ombudsman has ruled...
Suncorp steps up reinsurance protection
24 April 2026
Suncorp says it has taken advantage of improved reinsurance market conditions to boost its cover with an aggregate arrangement providing $800 million of protection annually, up to a total of $2.4 billion across five years...
Are rate reductions rational? Watch market outlook webinar
24 April 2026
Signs of irrationality are appearing in a “deeply softening” market and it’s hard to see how current trends in the most impacted sectors can continue, according to experts from Finity...
Willis names leader for Pacific natural resources push
24 April 2026
Willis’ Queensland manager Scott Kirkwood has been promoted to Pacific head of natural resources, replacing Matt Frost following his retirement...
Past catches up with driver as cover cancelled
24 April 2026
A Porsche owner has lost his bid for a damage payout because he failed to disclose driving offences that would have made him uninsurable...
Industry books ‘solid’ 2025 profit despite weather toll
23 April 2026
Premium increases helped the general insurance industry make a profit after tax of $5.2 billion last calendar year, KPMG says today in an annual review...
Code update talks continue in ‘complex’ process
23 April 2026
The Insurance Council of Australia is still consulting on its code of practice redraft, as consumers await a document that will deliver improvements in response to recommendations delivered more than a year ago...
Business or leisure? AFCA decides in drug damage case
23 April 2026
A landlord has lost a bid to have methamphetamine damage in her property covered after the complaints authority found her policy did not respond to contamination from recreational drug use...
PSC makes ‘strategic appointment’ for trade credit expansion
23 April 2026
Sydney-based James Thornberry has been appointed head of trade credit and surety at PSC Insurance Brokers...
Australian rates slide maintains pace
22 April 2026
Commercial pricing fell 12% in the Australia-dominated Pacific region in the first quarter, matching the preceding period’s decline, the latest Marsh market index shows...
Watchdog weighs ICA’s pitch on standardised terms
22 April 2026
The competition regulator will deliver a draft decision mid-year on proposed home insurance standard definitions for “wear and tear” and “reasonable steps to maintain”, amid concerns about lack of clarity...
Comma police: AFCA puts full stop to motorbike claim
22 April 2026
A claimant who argued his stolen motorbike should be covered under his home and contents policy has lost a dispute that centred on an insurance document’s use of punctuation...
INsight podcast: what’s driving EV uptake surge?
22 April 2026
A sharp rise in electric vehicle interest is on insurers’ radar, and it’s the first item discussed on the latest Insurance News podcast...