Analysis
I took my insurer to AFCA, and lost. But here’s what I learnt
28 April 2025
I’ll start this story by confessing a cardinal sin...
How brokers can make a big difference to micro-SMEs
14 April 2025
Micro-SMEs – businesses with fewer than 10 employees – play a vital role in the Australian economy, demonstrating resilience, adaptability and a drive for growth...
Up and down: code report flags breach trends
07 April 2025
Insurers reported 67,394 code breaches last financial year, down 13% on the previous period, and significant breaches also dropped, to 115 from 123...
Cyclone pool inquiry sets out recommendations
31 March 2025
A parliamentary inquiry into the operation and implementation of the cyclone reinsurance pool has published its final report, more than two years after it was launched...
‘Vague’ response to probes leaves consumer groups wanting more
24 March 2025
The Insurance Council of Australia’s response to recommendations from the code review and federal floods inquiry set out its thinking on reforms, but also led to claims it is kicking too many cans down the road...
When it comes to intervention, the answer is to deepen the pool
17 March 2025
The recent LA bushfires sent shockwaves through the insurance industry that will be felt around the world this year, with Victorian fires and Queensland floods causing further pain here in Australia...
The downside of high-end insurance pay
10 March 2025
People who work in insurance are on average paid substantially more than their counterparts in other Australian industries, new data shows...
Sweet 16: ICA lists ways to tackle soaring premiums
03 March 2025
The Insurance Council of Australia’s federal election platform contains “a big idea to combat a big problem”, calling for more than $30 billion in government cash to tackle floods...
Sleeping giants awaken: how insurtech is picking up the pace
24 February 2025
“The biggest single complaint I hear from insurtech and insurers alike is how slow the insurance sector is.” This insight, from Insurtech Australia CEO Simone Dossetor, was shared last week with a 320-strong crowd at InsurtechLIVE in Sydney...
Breaking up insurance giants ‘no silver bullet’
17 February 2025
Opposition Leader Peter Dutton has threatened to force divestment in the insurance market as premium costs spiral – but the industry says it won’t help consumers because coverage issues are caused by rising risks, not a lack of competition...
How to grow: EY outlook maps ‘multiple pathways’
10 February 2025
A global insurance outlook from consultancy EY outlines strategies for growth in a softening market, as industry players look to maintain positive momentum...
What’s in a name? Quite a lot, say brokers fuming over anonymous penalty
03 February 2025
The General Insurance Code Governance Committee is finally showing its enforcement teeth as it uses one of its strongest sanctions to punish an errant insurer for the second time in eight months...
2800 stories in 2024 – and here are your favourites
16 December 2024
It’s been a busy year in the insurance industry, and the team at insuranceNEWS.com.au has published almost 2800 articles so far...
‘Significant blind spots’: regulator turns up heat on complaints failings
09 December 2024
The corporate regulator has demanded insurers act immediately on complaints handling failings, toughening its messaging as the three-year anniversary of the Queensland and northern NSW floods approaches...
‘A mystery to outsiders’: the good, the bad and the ugly of insurance work
02 December 2024
A simple, open-ended question in this year’s Insurance News wellbeing survey – “Can you tell us what you do and don’t like about working in insurance?” – garnered almost 1100 anonymous and frank replies...
The $5 trillion question: insights from our cyber seminar
25 November 2024
Insurance News held a half-day cyber seminar in Sydney last Thursday, with more than 100 industry professionals attending...
A deep dive into AFCA’s datacube
18 November 2024
The Australian Financial Complaints Authority has updated its datacube resource, which provides statistics on disputes by product or company...
Radar reveals the top trends and trouble spots
11 November 2024
Actuarial group Taylor Fry’s Radar report has examined climate, affordability, technology and regulation impacts on insurers while looking behind industry headline figures to identify positive and negative developments in each of the major classes...
More intervention looms as climate sends premiums soaring
04 November 2024
A range of market interventions may be required as climate change unravels traditional insurance models, the Australia Institute warns today...
Stronger foundations? Victoria acts on builders’ warranty
28 October 2024
Significant reforms to Victoria’s building regulator and builders’ warranty insurance scheme have been broadly welcomed, as the state moves towards a “first resort” model...