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NSW declares disaster after weekend floods

08 April 2024

Councils in NSW have been granted disaster assistance after floods damaged more than 60 homes in Greater Sydney and emergency services responded to more than 5000 incidents at the weekend...

Melbourne fitness centre, Queensland bakery lose BI disputes 

25 March 2024

A fitness centre in Melbourne’s eastern suburbs has failed to convince the Australian Financial Complaints Authority that its business interruption claim should be covered, after arguing that “a clear and unbroken chain of causation” linked local covid outbreaks to wider closure orders...

Survey reveals industry’s AI appetite 

25 March 2024

Finance and insurance SMEs have a better grasp of artificial intelligence and are more open to using the technology than other industries, a NAB business insights survey has found...

Richard Klipin to take reins at NIBA

18 March 2024

The National Insurance Brokers Association has appointed Richard Klipin as CEO, effective May 27 as Phil Kewin departs the role...

Complaints ombudsman outlines systemic issues 

18 March 2024

The Australian Financial Complaints Authority identified and investigated 111 possible systemic issues in the second half of last year, leading to more than $40 million in remediation to more than 139,000 consumers...

Ombudsman urges New Zealanders to take care

18 March 2024

New Zealand consumers have been warned about their duty of care following an insurance dispute over a vehicle that was lost to the sea while being driven on a beach...