25 May 2026
The NSW Supreme Court has told a Zurich claimant to undergo a neuropsychological assessment after the insurer applied for the order in a dispute over a total and permanent disability payout...
25 May 2026
A policyholder with a history of backaches was misled when he bought income protection and total and permanent disability covers in 2019, the industry ombudsman has ruled...
25 May 2026
A digital claims overhaul launched in May last year has improved outcomes for AustralianSuper members, according to TAL...
18 May 2026
Consumer advocates have pushed back on life insurers’ bid to lift a code restriction on blanket exclusions for mental health cover...
18 May 2026
A claimant has secured an additional benefit payment of $1.46 million under his total and permanent disability group cover despite not disclosing his diabetes on an application form...
18 May 2026
Financial Advice Association Australia has repeated its plea for action to reduce regulatory costs, in a response to last week’s federal budget...
11 May 2026
The number of breaches related to the timely payment of income protection benefits rose 67% in 2024-25, prompting concern at the Life Code Compliance Committee...
11 May 2026
A surge in mental illness has led to 8.5 million Australians receiving $78.9 billion in “income support” in the past year as demand rises across government, employer and insurer sources, according to a new report...
11 May 2026
The financial services ombudsman has told an insurer to pay income protection benefits after finding a man suffered a heart attack...
11 May 2026
Advisers fear professional indemnity insurance impacts from the recent spate of failures in managed investment schemes...
11 May 2026
Financial Advice Association Australian has renewed its push for changes to the Compensation Scheme of Last Resort amid a Treasury consultation on ways to improve the system...
11 May 2026
Super fund members who are engaged with and knowledgeable about their insurance arrangements report a higher level of financial confidence, research by TAL has revealed...
11 May 2026
St Andrew’s Insurance Group says Andrew Mead has joined as a director...
04 May 2026
Life insurers resolved up to 95% of claims disputes, kept initial decisions in more than half of resolved accident cases and reversed outcomes in 4% of trauma complaint files last year, according to prudential data...
04 May 2026
The Australian Financial Complaints Authority is “taking a very slow approach” to using artificial intelligence to support handling life insurance disputes...
04 May 2026
A skin cancer survivor seeking a trauma benefit under a TAL life policy has lost a dispute because her tumour was not in an advanced stage...
04 May 2026
Uptake of digital advice in New Zealand surged 90% in 2024-25, according to a Financial Markets Authority report...
04 May 2026
Superannuation groups have pressed federal Treasury to require insurance coverage warnings under regulations banning advertisements of certain super products to new employees...
04 May 2026
AIA New Zealand has changed its adviser model and made appointments to its distribution leadership team...
04 May 2026
MetLife has added a virtual early intervention mental wellness service to its 360Health offering...