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Life Insurance

Code watchdog eyes claims handling failures

12 October 2026

“Recurring problems” in claims handling remain a priority for the Life Code Compliance Committee, according to the independent watchdog’s 2025-26 annual report...

Acenda picks new commercial chief

12 October 2026

Acenda Life says Ross Miller will become chief commercial officer, taking over from Sean McCormack, who is stepping down...

PPS hires state BDM

12 October 2026

PPS Mutual has appointed Maria Repac as business development manager for NSW...

Funeral insurance, new life code among ASIC priorities

05 October 2026

The Australian Securities and Investments Commission plans to review funeral insurance providers and expects to complete an ongoing probe of life insurers’ customer services adequacy this financial year...

AFCA backs drug death claim denial

05 October 2026

A life insurer has been backed by the industry ombudsman in rejecting an accidental drug death claim, because the main substance involved appeared not to have been prescribed...

Life insurers address mental health in code review response

30 September 2026

Life insurers have stressed the need for “appropriate product design flexibility” to keep mental health cover affordable and accessible as the industry takes its overhaul of its code of practice to the next phase following a review...

Insurer to pay compensation for wrong PTSD call

28 September 2026

A life insurer has been ordered to pay $4000 to an income protection policyholder after telling him his PTSD was covered, only to reverse its position six weeks later and reject his claim...