Claims handling review finds communication failings
02 November 2026
The Life Code Compliance Committee has reported on a review of the industry’s handling of “longer-running” income protection and total and permanent disability claims...
Life Insurance
Ex-Youpla chief and director breached duties
02 November 2026
Former Youpla Group CEO Bryn Jones and director Ronald Pattenden breached their duties as directors of the funeral insurance provider, the Federal Court has found...
Insurer mis-sold funeral cover and harassed customer, AFCA finds
02 November 2026
An insurer’s sale of funeral cover, conduct around retention and communications about missed payments were all unfair, the industry ombudsman has ruled...
New directors add ‘diverse skills’ to adviser body
02 November 2026
Financial Advice Association Australia says Natallia Smith and Pedro Marin Ramirez have been elected as directors...
Challenger turns down $7.9b takeover pitch
26 October 2026
Challenger has rejected a buyout proposal from Daiichi Life Group, saying the $11.80-per-stock offer “is not at a level it could recommend to shareholders”...
Ombudsman sees no let-up in funeral cover complaints
26 October 2026
The Australian Financial Complaints Authority has pressed funeral insurance providers to communicate clearly with policyholders...
Service calls used to push funeral policy upgrades, AFCA finds
26 October 2026
An insurer did not mis-sell a funeral policy at inception but over following years unfairly pressured a man to increase his cover, the financial services ombudsman has ruled...
Consumer group attacks super funds over claim wait times
26 October 2026
Superannuation fund trustees take too long to process claim payouts, falling short of member expectations, according to a consumer group...
Adviser stripped of registration
26 October 2026
New South Wales financial adviser Evan Byrnes has had his registration cancelled for ethics breaches, the Australian Securities and Investments Commission says...
Challenger weighs Daiichi’s $7.9b takeover offer
19 October 2026
Challenger shares have soared as the Australian wealth manager says it is assessing a buyout proposal from Daiichi Life Group...
Sydney, Brisbane advisers win conference grants
19 October 2026
The Council of Australian Life Insurers has announced the first grant recipients under this year’s program for women in the advice profession...
AFCA sides with insurer as policy lapses after marriage split
19 October 2026
A complainant has lost her bid for a policy reinstatement after arguing she was not told her former husband had become the payer for the cover, premiums were overdue and the insurance had lapsed...
Trauma worst for ‘incorrect outcome’ claim reversals
19 October 2026
Trauma claims have the highest proportion of decisions being reversed because of “incorrect outcomes”, according to latest Australian Prudential Regulation Authority life industry data...
Understanding drives insurance engagement, study shows
19 October 2026
People with a strong understanding of life insurance are more likely to buy it, according to James Cook University researchers, who have called for more financial literacy education...
Advice association wants special levy ‘set to zero’
12 October 2026
Advisers have urged the federal government to reconsider a planned $10 million special charge on the profession to pay for the Compensation Scheme of Last Resort’s FY27 funding gap...
Code watchdog eyes claims handling failures
12 October 2026
“Recurring problems” in claims handling remain a priority for the Life Code Compliance Committee, according to the independent watchdog’s 2025-26 annual report...
Acenda picks new commercial chief
12 October 2026
Acenda Life says Ross Miller will become chief commercial officer, taking over from Sean McCormack, who is stepping down...
Retirement trend drives advice demand: Swiss Re
12 October 2026
Swiss Re says the life market is changing as millions of consumers approach retirement with the option to self-manage their pension funds...
WIP names partnerships chief
12 October 2026
WIP Group head of growth Damien Davie has been promoted to chief partnerships officer...
PPS hires state BDM
12 October 2026
PPS Mutual has appointed Maria Repac as business development manager for NSW...