Company warned over 358 claims handling breaches
22 June 2026
An unnamed life insurer has been sanctioned over “significant” claim processing delays that in some cases stretched to more than eight months...
Life Insurance
Technology cutting claim times, TAL says
22 June 2026
TAL says it paid $4.7 billion in benefits to 57,000 customers in the year to March 31, with “living insurance” claims accounting for 75% of sum...
Acenda disputes union attack on staff deal
22 June 2026
Acenda has rejected Finance Sector Union claims that employees will be worse off under its proposed enterprise agreement on salary and other work-related contract terms...
NZ drops climate reporting for life insurers
22 June 2026
The New Zealand government has removed life and health insurers from its climate-related disclosure regime...
Lung condition falls short of end stage requirement
22 June 2026
An insurer was right to reject a trauma claim from a woman with interstitial lung disease because her condition did not meet its policy definition, the industry ombudsman has ruled...
‘No excuse’: ASIC slams trustees over death claims
15 June 2026
Super trustees’ management of death benefit claims is still not meeting fund members’ expectations, despite a 53% drop in internal complaints about delays, the Australian Securities and Investments Commission says...
Treasury seeks feedback on genetic test regulations
15 June 2026
Federal Treasury is consulting on draft regulations governing the incoming ban on using genetic test results in life insurance...
Dispute body eyes rule changes to ‘keep pace’ with gene test ban
15 June 2026
The industry ombudsman has proposed rule changes that will allow it to handle disputes related to the ban on the use of genetic test results in life underwriting...
Industry flags downsides to lead generation crackdown
15 June 2026
Life insurers say lead generation “plays an important role” for consumers who need information, as the federal government considers a clampdown on unsolicited marketing...
ALUCA names award winners
15 June 2026
More than 300 professionals gathered in Sydney last Tuesday as winners were announced in this year’s Annual Life Insurance Excellence Awards...
TAL makes board appointments
15 June 2026
TAL says Angela Mentis and Akifumi Kai have joined as directors following the retirement of Christine Bartlett...
NZ advice body to hold policy summit
15 June 2026
Financial Advice New Zealand’s first Advice Policy Summit will be held on July 28 in Auckland...
Industry profit down amid investment slump
01 June 2026
The life industry made a profit of $121 million from continuing operations after income tax in the March quarter, down from $332 million a year earlier...
Watchdog rules out TPD intervention – for now
01 June 2026
The prudential regulator has no immediate plans to act on the total and permanent disability line, even as worsening mental health claim losses raise questions over its viability...
Stakeholders weigh fixes for disability cover ‘limitations’
01 June 2026
A shake-up of disability insurance product design was among the topics discussed at a Zurich roundtable on mental health challenges...
Insurer rapped over sales practices and payment chase
01 June 2026
The industry ombudsman has ordered Hannover Life Re to give a full premium refund to a man who was sold funeral cover and was then harassed when he failed to pay the fees...
MetLife makes case for trauma cover
01 June 2026
Critical illness protection offers flexibility that “makes a real difference”, yet many Australians overlook it, according to MetLife...
Regulators warn industry on TPD challenges
25 May 2026
“Decisive action” is needed to tackle sustainability pressures on total and permanent disability cover, regulators told a recent roundtable with life insurers and Treasury...
Advisers call for crackdown on misconduct in CSLR shake-up
25 May 2026
Financial Advice Association Australia has called for “vigorous pursuit of wrongdoers” in a submission on ways to reform the Compensation Scheme of Last Resort...
Court orders ‘gold standard’ medical check in TPD row
25 May 2026
The NSW Supreme Court has told a Zurich claimant to undergo a neuropsychological assessment after the insurer applied for the order in a dispute over a total and permanent disability payout...