Life Insurance
Life insurers address mental health in code review response
30 September 2026
Life insurers have stressed the need for “appropriate product design flexibility” to keep mental health cover affordable and accessible as the industry takes its overhaul of its code of practice to the next phase following a review...
Insurer to pay compensation for wrong PTSD call
28 September 2026
A life insurer has been ordered to pay $4000 to an income protection policyholder after telling him his PTSD was covered, only to reverse its position six weeks later and reject his claim...
Advisers say draft privacy law changes need ‘further clarification’
28 September 2026
Draft changes to privacy laws need “further clarification” to avoid “unnecessary” duplicative compliance obligations for financial advisers, the profession’s peak body says...
Fatigue, cost main barriers to vital social activity
28 September 2026
TAL is giving away tickets to AFLW games and encouraging Australians to invite a family member or friend along to support social connection...
Australians don’t trust AI for major financial decisions, survey finds
21 September 2026
Australians find ChatGPT and other artificial intelligence tools useful for researching financial matters but are wary of relying on them to make important decisions, according to new research from TAL...
Compliance watchdog warns on renewals failings
21 September 2026
The Life Code Compliance Committee has reminded insurers of the importance of identifying renewal notice failures and their impacts and providing timely and effective remediation...
Labourer wins TPD dispute over 'suitable work'
21 September 2026
An insurer has been ordered to pay a total and permanent disablement benefit after the industry ombudsman said it was not satisfied that a labourer “was reasonably suited to work as an information officer”...
FAAA finalises excellence awards contenders
21 September 2026
Finalists for the Financial Advice Association Australia excellence awards have been revealed, with the winners to be announced at the peak body’s annual conference gala dinner in Melbourne on November 26...
Life insurers 'in danger of becoming irrelevant'
14 September 2026
The life industry is failing to build “lasting relationships” with customers, with nearly 40% saying they rarely hear from their insurers after purchase, according to a Capgemini report...
Court rules comparator misled consumers over life, funeral offerings
14 September 2026
The Federal Court ruled Choosi “falsely conveyed” to consumers that it compared life and funeral insurance policies from “a broader range of insurers than it in fact did” in a decision handed down last week...
Adviser told to pay up for lack of ongoing service
14 September 2026
A financial advice firm will have to compensate a client more than $300,000 after failing to monitor her investments and leaving her husband underinsured...
Women urged to apply for 'career shaping' program
14 September 2026
The Council of Australian Life Insurers is inviting women working in life insurance and financial risk advice to apply for its annual ReCALIbrate leadership initiative...
PPS names Victoria BDM
14 September 2026
PPS Mutual has appointed Voula Makris as senior business development manager for Victoria...
CBA class action payout modest but fair, judge says
07 September 2026
Members of a class action over life insurance premiums will receive less than one-quarter of the multimillion-dollar payout approved by the Federal Court earlier this month...
Partners Group to buy Fidelity Assurance
07 September 2026
Daiichi Life-owned Partners Group will acquire New Zealand insurer Fidelity Life Assurance, subject to regulatory approvals and other requirements...
Code watchdog warns insurer over customer notice failings
07 September 2026
An unnamed life insurer has been given a formal warning after reporting 10,105 breaches of the industry code of practice...
AFCA backs insurer on hardship help, policy cancellation
07 September 2026
An insurer cancelled a death and funeral insurance policy lawfully and is not obliged to reinstate it or pay out the benefit, the financial services ombudsman has ruled...
APRA finalises data reporting revamp
07 September 2026
The Australian Prudential Regulation Authority is finalising updates to three life insurer reporting standards following a consultation...
Claimant loses dispute over premium waiver
07 September 2026
Premiums for business expense cover are still payable when income protection benefits are being paid, the financial services ombudsman has told a complainant...
Industry profit, underwriting result drop
31 August 2026
The life industry made a $318 million after-tax net profit from continuing operations in the June quarter, down from $374 million a year earlier, according to a prudential update...