Morris Garsin has been appointed Zurich head of claims excellence for Australia and New Zealand.

He will be responsible for claims strategy and transformation, including implementation of technology to improve engagement and outcomes.

Chief claims officer for Australia and New Zealand Matt Paterson says Mr Garsin will play a pivotal role accelerating investment in technology such as artificial intelligence.  

“We are already seeing AI provide significant benefits across claims management time frames, vulnerable customer identification and data processing,” Mr Paterson said.

“Morris will be responsible for ensuring we uphold and continually improve Zurich’s customer-centric claims approach, which centres on care and empathy.”  

Sydney-based Mr Garsin will start the new role in August. He has spent the past four years at Suncorp, most recently as head of complex natural hazard home claims.

He also worked at Suncorp from 2011 to 2017 and has held senior roles at icare NSW, HCF Australia, Greenstone Financial Services and ANZ.