Daily

Insurer pays for word salad on customer’s patio

20 June 2025

A policyholder will have her claim for storm-damaged contents paid in full after the ombudsman rejected her insurer’s limit on items in the “open air” due to its unclear wording...

Alfred drives up NRMA claims in wild start to year

19 June 2025

Ex-Tropical Cyclone Alfred accounted for nearly half of the 32,000-plus wild weather-related home and motor damage claims lodged with NRMA Insurance in the first five months of the year...

Watchdog starts IAG-RAC deal inquiry

18 June 2025

The competition regulator has called for feedback on the WA personal lines market as it starts reviewing IAG’s proposed $1.35 billion acquisition of RAC Insurance...

Insurer sanctioned over coverage denial letters

18 June 2025

A life insurer has been told to audit its decision letters on applications for cover after the industry’s code compliance committee found 170 rejected customers were not informed of the right to have their cases reviewed...

Cover-More names successor as CEO retires

13 June 2025

Zurich Cover-More has appointed Jeff Rutledge to succeed CEO David Fike, who is retiring after more than a decade in senior roles with the business...

No refund after camper cancels cover

13 June 2025

The financial services ombudsman has rejected a motor policyholder’s premium refund request after his insurer ruled out covering his car if he installed a rooftop tent...