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QBE questionnaire informs business risk reports

QBE has created a self-assessment tool that gives businesses risk management guidance.

The tool asks customers a series of questions relevant to their operations and delivers a report with recommendations, risk mitigation tips and supporting resources.

It is available for clients across environmental, social and governance; property; liability; and motor fleet.

“This isn’t just about being compliant – it’s about building safer and smarter operations,” QBE Australia Pacific commercial and people risk GM Anthony D’Oca said.

“Every business carries risk – the question is whether it’s understood or how it is managed.

“These tools enable businesses to take stock, ask the right questions and start strengthening their operations before risk turns into disruption.”

QBE says the assessments are available to businesses at any stage of their “risk journey”, including those without dedicated risk or safety teams.

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“For example, our motor fleet self-assessment helps businesses take a clear, practical look at everything from vehicle maintenance schedules to driver onboarding and safety initiatives, giving them actionable insights to improve efficiency and potentially reduce risk exposure,” Mr D’Oca said.

QBE’s risk solutions team developed the tool in partnership with several external service providers and in consultation with broking partners.

“It’s a navigated experience where the question set is designed to elicit certain bits of key information and then the engine that sits behind it undertakes the risk assessment and produces a final report,” Mr D’Oca said.

“Anything we can do to improve the risk practices of our own business, but also to partner with our customers and brokers to improve their understanding and mitigation of risk, is an incredibly important part of our role as an insurance company.”

Mr D’Oca says businesses, particularly SMEs, face premium affordability pressures driven by local and global factors.

“This [tool] is really about how we help them understand risks so they can support stronger resilience but also work to reduce the risk profile of their business to get better long-term outcomes and significantly more affordable premium,” he told insuranceNEWS.com.au.

“We will continue to look at enhancements and developing the risk assessment tool into new product segments. It will depend on how this particular launch is perceived and utilised.”