Daily
Customer denied flood cover refund after verbal opt-out
09 December 2025
A homeowner who said she was charged more than $11,000 for flood cover she did not want has lost a refund dispute because she did not properly inform her insurer she was opting out...
Steadfast shares rally as broker deals in focus
05 December 2025
Steadfast shares continue to trade at a level that could make the company a takeover target, analysts say, after a newspaper report suggested a private equity firm is interested in a possible buyout...
IAG recruits North American exec for NZ leadership role
05 December 2025
IAG has appointed Phillip Gibson as New Zealand CEO after announcing last month that Amanda Whiting will return to Australia...
Government re-examines add-on exemptions
05 December 2025
Treasury is reviewing exemptions from add-on insurance rules introduced after the Hayne royal commission to prevent high-pressure sales tactics causing consumer harm...
Ombudsman finds holes in dentist covid claim
05 December 2025
A dental business earning most of its profits by organising professional development events will have a covid-related claim paid – but only for losses relating to its Brisbane practice...
Liberty leadership revamp ‘drives underwriting excellence’
04 December 2025
Liberty Specialty Markets has made changes to its Australian underwriting team as part of a broader Asia-Pacific leadership shake-up...
Tech tool aims to speed whiplash recovery
04 December 2025
Allianz has embedded a whiplash care program in its compulsory third party case management process after finding it can help people recover faster...
Crime ‘seen as cost of doing business’ for farmers
04 December 2025
About 90% of NSW farmers have experienced crime on their properties and 30% have been hit seven or more times, data shows...
Insurer penalised for refusing to give up call recordings
04 December 2025
The financial services ombudsman has ordered Auto & General to pay $1500 compensation to a storm damage claimant for failing to respond to her requests for information...
Probe reveals failings in building insurance claims handling
03 December 2025
Victoria’s domestic building insurance scheme “fell short” when handling complex claims, especially for homeowners whose properties had defects, an investigation has found...
Ombudsman staffs up for scam service launch
03 December 2025
The Australian Financial Complaints Authority is seeking four senior executives as it develops the world’s first scams ombudsman service...
Driver hit with turbo charge as engine claim breaks down
03 December 2025
A motorist who drove through floodwater has lost a dispute over engine damage after his car trouble was blamed on improper tuning by a mechanic...
INsight podcast: what next after AUB buyout talks fail?
03 December 2025
The collapsed private equity bid to take over AUB Group is the main item discussed in the latest episode of the Insurance News podcast...
‘It will be refined’: insurers respond to non-binary pricing row
02 December 2025
Motor insurers that have introduced an option for customers to identify as non-binary say pricing will be adjusted as evidence is gathered, after mainstream media questioned the logic of current discounts...
AI to slash workforces as talent fears grow, exec survey finds
02 December 2025
A survey of insurance leaders has found wide agreement that artificial intelligence will lead to staff headcounts being cut substantially in coming years...
La Nina is here again, but maybe not for long
02 December 2025
Climate indicators show a La Nina system has emerged, according to the Bureau of Meteorology...
Insurer ordered to look again at church’s holey roof
02 December 2025
Ansvar has lost a dispute over whether about $200,000 of hail damage to a church happened in 2012 or just two years ago...
Industry results ‘continue momentum’ in first quarter
28 November 2025
General insurers started the financial year on a strong note, making a profit after income tax of nearly $2.27 billion from continuing operations in the September quarter...
Digital, political risks to fore in ‘banana skin’ charts
28 November 2025
Cybercrime remains the top risk for Australian insurers, while technology, artificial intelligence and political risk have jumped up the rankings, a biennial PwC survey shows...
Suncorp, Marsh among winners in NZ awards
28 November 2025
The New Zealand insurance industry named the winners in its annual excellence awards program last night in Auckland...