Daily
Flood inquiry: insurers challenged over vulnerable customer identification
21 February 2024
QBE and Hollard have acknowledged their systems for flagging vulnerable customers were under pressure after the disastrous 2022 floods, but told a parliamentary inquiry today that improvements are being implemented...
PSC earnings grow despite ‘headwinds’
21 February 2024
PSC Insurance Group has posted stronger first-half earnings despite challenges in parts of its business, including a revenue drop for Paragon International, the Lloyd’s broker it acquired in 2019...
Consumer lobby presses regulators for action on strata
21 February 2024
The Australian Consumers Insurance Lobby has asked regulators to investigate strata manager practices that it believes constitute misconduct...
INsight podcast: cash settlements under scrutiny
21 February 2024
Possible reforms to heavily scrutinised cash settlements are discussed on the latest episode of the Insurance News podcast...
Suncorp looks to future as ‘pureplay’ insurance company
20 February 2024
Suncorp has welcomed an Australian Competition Tribunal decision that opens the way for it to sell its banking division and become a company solely focused on insurance...
Broking, agencies drive AUB first-half earnings
20 February 2024
AUB Group has raised its 2023-24 earnings guidance after a strong first half, supported by its core broking and agencies businesses...
Gallagher buys mining broker
20 February 2024
Gallagher Australia has completed its first acquisition of the year, securing a merger deal with Perth mining specialist Ansin Insurance Brokers...
Insurer denies claim for boarding home fire
20 February 2024
A homeowner who claimed for fire damage has lost an insurance dispute after a panel found he breached his policy terms by using the property as a boarding house...
QBE result soars on investments, rising premiums
16 February 2024
QBE’s full-year earnings surged to $US1.36 billion ($2.1 billion) after investment income more than doubled and strong premium growth continued...
IAG first-half earnings up on price increases, as home pressures persist
16 February 2024
IAG’s insurance profit grew strongly from July to December, rising 75.4% or $264 million to $614 million, the insurer announced this morning...
Cyclone closes on NT coast
16 February 2024
Tropical Cyclone Lincoln is expected to cross the NT coast as a category 1 system later today, after a tropical low developed in the Gulf of Carpentaria...
Australian risk expert wins RIMS’ top honour
16 February 2024
Sydney-based Eamonn Cunningham has won this year’s RIMS Harry & Dorothy Goodell Award, the first time it has been given to a non-American...
Cash payouts flagged for code review
15 February 2024
Cash settlements could be a focus for the code of practice review, the parliamentary inquiry into the 2002 floods has heard, as insurers face criticism for underpayments and pressuring vulnerable consumers...
Homes destroyed as fires hit west Victoria
15 February 2024
Bushfires have destroyed at least 25 properties in regional Victoria, near the state’s famed Grampians National Park northwest of Melbourne...
Christmas storms cost $1.4 billion
15 February 2024
Deadly storms that struck Australia’s east coast in December produced insured losses of $1.4 billion, the nation’s largest catastrophe loss of last year, analyst Perils says...
Insurer wins fight for more details on traveller’s hospitalisation
15 February 2024
Travellers who were forced to end their trip early when a member of their group fell ill will be required to provide more information about his hospitalisation, after a dispute ruling sided with their insurer...
AI poised to lift customer service, Suncorp says
14 February 2024
Advanced technology will help identify unhappy customers and turn around their interactions and claims experiences, an expert from Suncorp told a packed house at this year’s insurtechLIVE in Sydney yesterday...
Insurer ordered to cover strata owner’s leaking pipe
14 February 2024
Strata Community Insurance Agencies must pay a policyholder over costs related to a leaking pipe after a dispute ruling rejected the application of a wear and tear exclusion...
Former Steadfast exec becomes 360 information chief
14 February 2024
360 Underwriting has appointed Niels Laaper as Chief Information Officer...
INsight podcast: is flood inquiry asking the right questions?
14 February 2024
The questions put to insurance executives during the Federal Government's ongoing flood inquiry hearings are discussed on the latest edition of the Insurance News podcast...