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IAG restructure results in key departures, new roles

IAG has announced a series of role changes following its decision in July to unite all its Australian businesses into one division.

The restructure is wide-ranging and is thought to affect hundreds of positions, with an unspecified number of people leaving the business.

Nine direct reports to Australian Division CEO Mark Milliner have been confirmed. They are:

EGM Customer Development Cheryl Chantry; EGM Consumer Distribution Amanda Whiting; EGM Business Distribution Ben Bessell; EGM Australian Operations Chris Newlan; EGM Customer Promise (Short-Tail Claims) Steven Fitzpatrick; EGM Customer Promise (Long-Tail Claims) Steve Marshall; EGM Operational Partnering Suzanne Young; EGM leading IAG's Core Simplification Program Kylie Burtenshaw; and Chief Technology Officer Neil Morgan.

Mr Bessell’s team of executive managers has also been announced. The team is:

EM Broker and Agency Solutions Phuong Ly; EM Agri Solutions Andrew Beer; EM Business Performance Brenton Hall; EM Business Underwriting Damien Gallagher; EM Digital Distribution Nicole Shobrook; EM SME Solutions Isaac Crichton; EM Customer Delivery (Direct) Karena Harley; and EM Customer Delivery (Intermediated) Lilly Lazarevski.

IAG has confirmed to that EGM Broker Business Donna Walker and EGM Customer Delivery Fiona Phillips will leave the company.

A spokesman also confirmed that the restructure will lead to a number of departures “as a result of removing duplication, simplifying our structure and putting us in the best position to deliver for our customers”.

“We will be supporting our people who are affected in every way possible during the transition to the new division over the next couple of months.”

An interview with Mr Milliner in which he details the new thinking and strategy behind the formation of IAG’s Australian Division will feature in Insurance News (the magazine) next month.