There has been a steady flow of significant news stories this year, and the team at insuranceNEWS.com.au has already published more than 2700 articles.

Here, we look back at the 10 most popular articles viewed on our website since January 1. While some obvious Breaking News items dominate (we’ve published an extraordinary 29 Breaking News articles this year), there are a few surprises too.

Our stories have racked up almost 3.4 million views this year, and there should be a few more still to come before we start all over again in 2026.

1. Steadfast CEO ‘stands aside’ as complaint investigated, October 30 (14,689 views)

Steadfast CEO and MD Robert Kelly has “chosen to stand aside” on a temporary basis while an investigation is carried out into a workplace complaint against him.

2. Insurer handed $100,000 penalty over code breach, January 29 (12,217 views) 

An unnamed general insurer has been ordered to pay $100,000 for a significant code of practice breach related to failures in the handling of customer claims and complaints.

3. ASIC sues Hollard, alleges serious claim handling failures, April 11 (12,195 views)

The corporate regulator alleges Hollard Insurance breached its duty of utmost good faith in its “egregious” handling of a home and contents claim made by a couple from regional Victoria.

4. Robert Kelly returns as Steadfast CEO, November 17 (11,790 views) 

Steadfast co-founder Robert Kelly returns to his role as MD and CEO following the conclusion of an investigation into a workplace complaint.

5. AIG hit with $30,000 code breach penalty, June 25 (11,449 views)

The insurance code governance committee has imposed a $30,000 penalty on AIG Australia for breaching obligations to tell customers their complaints had been delayed or that they had the right to take matters to the ombudsman.

6. Coverforce split among Steadfast businesses, November 5 (11,277 views)

Coverforce’s business operations will be moved into other Steadfast companies, in a major shake-up following the acquisition of the broking group four years ago.

7. AIG’s local chief set to leave, May 22 (10,931 views)

AIG says its Australia CEO Grant Cairns has resigned “to pursue a different path in the industry”, with the insurer’s client and broker engagement head stepping up to lead the business.

8. QBE announces claims restructure, staff departures, June 25 (10,323 views)

Four claims managers will exit QBE, with the insurer announcing “organisational changes” under a new strategy.

9. Claim Central Property in administration as ‘extraordinary pressures’ take toll, October 22 (10,131 views)

An administrator has been appointed at Claim Central Property, which has stopped trading.

10. QBE strikes Australian home insurance deal with Sure, July 24 (9984 views)

QBE Australia Pacific has made new arrangements for broker-distributed householders cover with Sure Insurance and its Castle Insurance business.