A free webinar examining findings from this year’s Heartbeat of General Insurance Report will be held on Thursday.

Consultancy The Bridge International partnered with the Australian and New Zealand Institute of Insurance and Finance on the Heartbeat survey.  

Responses, to be revealed tomorrow, centre on customer, commercial and cultural trends in the industry.  

The Bridge has compiled the Heartbeat survey for several years, but this is its first time partnering with ANZIIF.  

Practice lead for general insurance Stuart Brown, MD Stuart Blake and Sara Elmstrom, CEO of customer experience consultant CXO2, will present the findings at the webinar.  

Mr Brown says that with 77% of survey respondents being board members and senior decision-makers in Australia and New Zealand, the report provides a clear view of the factors shaping the industry.  

“We will unpack powerful insights including emerging big opportunities, perceived real threats, current workforce sentiment and the expected impact – on people and organisations – of AI,” he said.

The report shows how priorities differ across large insurers, challengers, underwriting agencies, specialist insurers and brokers, and where investment and technology adoption will have the greatest impact.

Register for the lunchtime webinar here.