A free webinar will explore the findings from this year’s Insurance News Wellbeing Survey, which revealed poor mental health and burnout are common among industry professionals.

Hundreds of insurance workers once again shared their personal experiences, providing rare first-hand insights into wellbeing and workplace culture.

The Under Pressure webinar on November 25 is hosted by Insurance News MD Andrew Silcox and will feature Allianz national manager for mental health strategy Brianna Cattanach, McLardy McShane Partners regional manager Tylah Jones, and Insurance News senior journalist Miranda Maxwell.

They will unpick the headline results, discuss challenges facing insurance workplaces, and examine practical strategies for building supportive organisations.

The survey, supported by Allianz, found almost half of respondents endured mental health issues in the past year, and about one-third sought professional help.

More than two-thirds have felt burnt out and about one-quarter do more than six hours of overtime most weeks.

One NSW risk manager said the industry had “made significant progress in many areas, but wellbeing would benefit from a shift away from a culture where everything is treated as urgent”.

Another survey reply said front-line workers “often carry the operational and emotional burden of delivering [business] outcomes in increasingly demanding environments”.

More than half of respondents find themselves taking on the burdens of their clients amid increasing claim events, and one in five frequently encounter aggressive customers.

One-third are regularly exposed to distressed customers, and almost one-quarter commonly experience vicarious trauma.

Register for the webinar here and read insuranceNEWS.com.au’s coverage of the survey here.

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From the latest Insurance News magazine: More in-depth analysis of our 2026 Wellbeing Survey

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