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Regulatory & Government

APRA sets out tougher stance on culture risks

25 November 2019

The Australian Prudential Regulation Authority has put financial services firms on notice with its plans for scaling up a tougher approach towards governance, culture, remuneration and accountability...

New SIRA standards for insurers

25 November 2019

The NSW State Insurance Regulatory Authority is launching new customer service conduct standards for insurers who engage with people making a compulsory third party or workers’ compensation claim...

AFCA appoints General Counsel

25 November 2019

The Australian Financial Complains Authority has appointed Anna Campbell to a new position of General Counsel...

EQC pledges improved response after failings

18 November 2019

New Zealand’s Earthquake Commission says it is continuing to overhaul its operating model following failures identified after the devastating Canterbury earthquakes...

Court ruling highlights owner-builder risks

18 November 2019

A WA court ruling has highlighted the insurance obligations of owner-builders if they sell their property within seven years of receiving a permit, the state’s regulator says...

AFCA tool puts insurers under claims spotlight

11 November 2019

The Australian Financial Complaints Authority will update publicly released data twice a year that identifies individual insurers as it aims to boost performance through increased transparency...

ESL error sparks fresh reform calls

11 November 2019

The Insurance Council of Australia has again urged the NSW Government to reform the Emergency Services Levy after an erroneous note was sent to insurers by Revenue NSW...

NSW Government to keep cladding list secret

11 November 2019

The NSW Government has cited security concerns, such as arson and terrorism, as the reason for its decision not to release to the public the list of 444 buildings in the state with potentially dangerous cladding...

icare confirms state workers' comp claims agents

11 November 2019

NSW state insurer icare has reappointed Allianz, EML and QBE and added GIO to provide claims management services for the Treasury Managed Fund workers’ compensation portfolio...

AFCA searches for new ombudsmen

11 November 2019

The Australian Financial Complaints Authority is searching for someone to take up the newly created position of Lead Ombudsman – Systemic Issues and Remediation...

NIBA seeks legal advice on Westpac ruling

04 November 2019

The National Insurance Brokers Association is seeking legal opinion on repercussions from a Federal Court decision that found Westpac subsidiaries breached their licences by offering personal advice to customers...