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Advocate bodies given power to make ‘super complaints’ 

The federal government has appointed three designated complainants that are empowered to report significant or systemic market issues affecting consumers or small businesses.

The three are Choice, the Consumer Action Law Centre and the Council of Small Business Organisations Australia. Their terms end on July 1 2027.

Designated complainants submit their complaints to the Australian Competition and Consumer Commission, which must publicly respond within 90 days stating what further action, if any, will be taken.

Choice has welcomed its appointment.

“We encourage all consumers to tell us what dodgy business practice they think warrants a ‘super complaint’,” campaigns and communications director Rosie Thomas said.