MLC hires customer chief
04 February 2019
MLC Life Insurance has appointed Louise Portelli as Chief Customer Experience Officer…
Life Insurance
NEOS recruits to WA office
04 February 2019
NEOS Life has appointed Reon Botha as State Manager for WA, where he will lead the sales team.
TAL shakes up adviser education program
04 February 2019
TAL has created a masterclass to help advisers prepare for the Financial Adviser Standards and Ethics Authority exam…
Consumers unwilling to share burden under DNA regime
10 December 2018
About 61% of people are against subsidising life insurance premiums for insureds at higher risk of illness based on genetic testing, according to Financial Services Council consumer research…
Consumers demand ‘fair, fast payouts’
10 December 2018
Life insurance policyholders want faster payouts and better innovation and communication, according to an analysis of hundreds of consumer reviews on comparator Insurance Watch…
Freedom creates compensation pot, weighs future
10 December 2018
Freedom Insurance Group will set aside an initial $3-4 million for a customer compensation program after completing its strategic review…
Soft skills key to client relationships: MetLife
10 December 2018
Clients still prioritise advisers’ soft skills even as the industry is focusing on education and technical competency, MetLife says…
Integrity bulks up for retail expansion
10 December 2018
Integrity Life has appointed Julie James as Regional Manager of Retail and Cornell Hoffman Head of Finance, as it strengthens its team before a move into the retail market…
Act fast or lose commission, ClearView urges advisers
03 December 2018
ClearView has warned advisers waiting on policy applications to contact it and finalise matters before December 31 to receive the maximum 88% commission…
Sovereign brand goes as AIA takes over in NZ
03 December 2018
Sovereign will rebrand as AIA following its acquisition by the Asian life insurer earlier this year…
FMA warns on ‘copy-paste’ adviser
03 December 2018
New Zealand’s Financial Markets Authority has issued a public warning over a financial adviser who copied and pasted client signatures on insurance policy documents…
ASIC cancels Financial Circle licences
03 December 2018
The Australian Securities and Investments Commission has cancelled advice group Financial Circle’s financial and credit licences…
AIA holds workplace mental wellness trial
03 December 2018
AIA is testing a corporate mental health program in partnership with medical technology group Medibio…
Zurich names bancassurance head
03 December 2018
Zurich Financial Services has appointed Kieran Forde as Head of Bancassurance and Direct within the life and investments business…
Tech appointments signal MLC changes
03 December 2018
MLC has appointed a new CIO and several other technology-related appointments as it strengthens its data culture and tech platforms…
Life industry profit takes a dive
26 November 2018
Life insurance industry net profit plummeted more than 24% in the year to September 30, according to latest figures from the Australian Prudential Regulation Authority…
FPA revamps Find a Planner service
26 November 2018
The Financial Planning Association will launch its new Find a Planner service next year, matching consumers with advisers based on their money and life-goal profiles…
AIA NZ calls time on adviser trips
26 November 2018
AIA New Zealand will stop overseas “recognition trips” for financial advisers after next year…
MetLife expands retail sales line-up
26 November 2018
MetLife has strengthened its retail sales team as adviser demand grows for its new small business and families insurance policy…
FPA names new head of charitable foundation
26 November 2018
The Financial Planning Association says Petra Churcher will next month become Chairman of its charitable arm the Future2 Foundation…