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MetLife adds value to customer experience

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MetLife has appointed Lina Saliba as Head of Customer Experience.

She will responsible for working with MetLife’s super fund partners to improve their members’ life insurance experience. She has consulted for Macquarie, Allianz, and CommInsure as well as telecommunications companies.

MetLife has been working to strengthen its customer experience team. It created the new role of Chief Customer and Marketing Officer a month ago, and appointed Chesne Stafford to the position.

MetLife is working with its business partners to manage significant changes across the industry and make sure their customers’ experience is positive, Ms Stafford says.