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Analysis

Industry banana skins: digital slip-ups loom large

17 June 2019

Last week diversified insurance provider Insurance House was forced to shut down its online systems for a lengthy period while it dealt with a highly sophisticated malware attack. While no client data was compromised, the company says the episode is a reminder how challenging the cyber threat can be...

The things that make a good insurance CEO

11 June 2019

What makes a successful insurance company chief executive? According to the media pundits and market analysts, extensive insurance experience is at the top of the list…

Why 5G spells danger for insurers

27 May 2019

Swiss Re’s annual analysis of emerging risks with the potential to have major impacts on insurers includes some of the usual suspects – climate change and the state of the global economy among them…

SME survey: brokers confront their trust issues

08 April 2019

Brokers have received some tough feedback in the latest Vero SME Insurance Index, with declining trust levels and small businesses increasingly buying cover from the direct market…

Seeking the final word on consumer advice

01 April 2019

The Australian Securities and Investments Commission report on consumer confusion around general and personal advice is another step towards solving a problem that continues to cause angst…

No holding back: it’s tech time for brokers

18 March 2019

Brokers are set to adopt technological innovation at a faster pace than has so far been experienced so far as the relatively buoyant insurance market provides them with a stronger foundation for investment…

Long road ahead on consumer reforms

11 March 2019

There’s little dispute that standard cover arrangements aren’t much help to consumers trying to choose between policies, but responses to a Treasury discussion paper show that finding a better way forward will not be simple…

‘Tricky tactics’ in the Townsville blame game

18 February 2019

A cold realisation is seeping out of north Queensland as Townsville begins its recovery from its unprecedented floods – most inundated businesses did not insure for flood and could be facing ruin as a result…

Hayne report: a jolt for the industry, but few shocks

11 February 2019

The dust is still settling after the Hayne royal commission’s final report swept over the financial services industry, but now that everyone has had a chance to stand back and consider the results, the consensus is that few of the findings were unexpected…

Industry barometer: leaning into the headwinds

04 February 2019

Commercial premiums climbed at a greater pace than expected last year and are set for further gains, according to a relatively positive JP Morgan Taylor Fry General Insurance Barometer…

The battlefields of 2019

10 December 2018

For the general insurance industry, 2018 has been a year of recovering revenues for insurers and growing uncertainties for brokers. While insurers in Australia have led the world in raising premiums after a long period in the doldrums, brokers are moving into 2019 with the twin threats of competition and hostile regulatory action hanging over them…