The corporate regulator’s complaints data portal is now live, providing company-level internal dispute resolution information reported by insurers and other financial entities.

Key features of the interactive dashboard include an overview of complaints volumes, breakdown of disputes by issue and outcome, resolution times and information about monetary remedies.

The Australian Securities and Investments Commission launched the portal last week following a consultation with the industry and other stakeholders last year.

“Beyond providing for a comparison between individual firms, this dashboard provides a bird’s-eye view of how the Australian financial sector handles complaints,” ASIC commissioner Alan Kirkland said. “This makes it easier to identify key trends, including the reasons complaints are lodged, increases or decreases in complaints handling times, and the sorts of products that attract the most complaints.

“This in turn allows us to flag emerging issues for industry attention before they become serious problems.”

See the dashboard here.