The corporate regulator says it is “committed to being easier to deal with” while maintaining its push to protect consumers from financial harm.

Insurance claims and service is one of the focus areas listed in the Australian Securities and Investments Commission’s 2026-27 corporate plan.

ASIC will review the practices of businesses serving consumers in connection with home insurance claims, including those operating in disaster-affected areas, to identify risks to consumers.

It will also enhance its focus on artificial intelligence, including the ways banks use it in customer-facing services, how AI may affect consumers and investors, and how AI-driven manipulation, deepfakes and misinformation could affect market integrity.

Chair Sarah Court says ASIC is “responding to a financial system being reshaped by rapid technological change, evolving markets and continuing financial pressure on households and small businesses.

“Strong regulation and economic growth are not opposing objectives. ASIC’s role is to act at the right time, address the right risks and create the conditions for Australians, businesses and markets to have confidence in the financial system.

“That means reducing unnecessary friction for those trying to comply, while making it harder for those causing harm to avoid scrutiny and accountability.”