A digital claims overhaul launched in May last year has improved outcomes for AustralianSuper members, according to TAL.

The life insurer says it receives digitally submitted income protection claims about 80% faster than paper ones, and terminal illness claims about 60% faster.

About 30% of digital claims are now lodged outside business hours, TAL adds.

Group partnerships GM Paul Wallis says earlier engagement is helping people access support sooner.

“The goal was always more than a faster claims process alone – it was getting members to the support, recovery services and care they need as quickly as possible and, whenever we can, helping them return to health and work,” he said.

“These early results tell us we’re achieving that for members, but we’re not done. Further investment in the claims and underwriting experience is planned, and both teams continue to capture member feedback to drive ongoing improvement.”