Zurich has set up a research unit to examine the potential of AI and find ways it can enable scalable solutions to insurance challenges.

The Zurich AI Lab is an initiative of ETH Zurich’s Agentic Systems Lab and Switzerland’s University of St Gallen. It will be operate in St Gallen, Zurich and Singapore and will publish academic papers on the transformative impact of AI on insurance, strategy and business models.

The lab is headed by Zurich group CEO Mario Greco, who says AI has proven its value by enabling the insurer to better serve customers, reduce response times and deliver more accurate risk information.

“The Zurich AI Lab is our moonshot factory, bringing together market-leading business and technology expertise and cutting-edge research with one clear goal: to revolutionise our business model and pioneer the next generation of insurance solutions,” he said.