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Union criticises Suncorp motor claims shake-up

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Suncorp is undertaking a major restructure of its car insurance business, which has reportedly resulted in 170 full-time equivalent positions being spilled and 150 new positions being created.

The changes have yet to be made public, but the insurer told there will be “changes in our approach to motor claims and management of vehicle repairs”.

“We are currently consulting with employees and industry partners on a set of proposals,” a spokesman said.

Staff were notified on July 10 and given seven days to register their interest in being part of the new structure.

The Finance Sector Union, which believes 30-40 jobs may be at risk, has criticised Suncorp for the tight deadline.

National Secretary Fiona Jordan fears staff were not given sufficient time to consider “all available options… more so because it’s a significant change that has been asked of staff”.

Suncorp, which has not confirmed the number of jobs affected, says its employees have met the deadline.

“We’re now in the process of working through the response to the consultation process, which will help us determine the confirmed new structure, position changes and numbers,” the spokesman said.

Suncorp says there will redeployment opportunities across the group.

“It is a key priority for us to minimise any redundancies. Details of these opportunities will be made available to employees once we have completed the selection and appointment process.

“Suncorp will make an announcement detailing changes to our vehicle repair processes in the coming weeks.”