Michael Skeens has been promoted to COO at New Zealand insurer Tower.

The move comes after Auckland-based Mr Skeens joined the insurer in 2024 as head of customer contact centre.

“Mike has a strong track record of leading change in complex, customer-focused environments, and I’m delighted to welcome him to the Tower executive,” CEO Paul Johnston said.

“Under Mike’s leadership, we’ve strengthened our customer experience, expanded our service hub in Suva and invested in a new AI-enabled contact centre.”

Mr Skeens, a former flight attendant, has previously held leadership roles at Qantas, Air New Zealand and Vodafone.

“There’s a strong legacy, an exciting period of growth and lots of runway as we continue to deliver on our strategy,” he said.