Arteva launches ‘payment behaviour’ guide
Arteva Funding has prepared a report for brokers offering strategies and insights around debtor management.
The paper draws on trends and data from the premium funder’s portfolio of more than 1000 advisers and 130,000 clients.
“Our first edition … is designed to help our premium partners support their clients through challenges many are experiencing right now,” CEO Daniel Gronert said.
“Across Australia, [business-to-business] payment defaults continue to rise and are one of the strongest early warning signs of financial distress.
“Understanding payment behaviour isn’t just about admin – it helps us act fast, get better outcomes for clients and build premium partnerships that last.”
The report – PF Insights FY25: Smarter Debtor Management – features data indicating missed premium funding payments are concentrated in industries such as construction, professional services and retail.
“There’s always a reason behind a missed payment,” the report says. “If you know and can help us understand why our client has fallen behind, we can do more to step in and help.”
Arteva says its improved processes have reduced the number of cancellations due to non-payment by 14% over two years.
Steps have included new payment arrangement guidelines, involving more experienced team members in decision-making, and keeping communications open and transparent.