SIRA acts on ‘high-risk issues’ at Woolworths
The NSW State Insurance Regulatory Authority has imposed conditions on Woolworths’ workers’ compensation self-insurer licence.
The regulator says a claims management audit found “a range of high-risk issues across compliance, case management and data quality”.
The retail giant must comply with a remediation plan it submitted to SIRA on August 29 and provide monthly updates on its progress.
Woolworths must also establish a quality assurance program to assess the effectiveness of the remediation plan and claims management performance, and submit monthly quality assurance reports to SIRA.