The Life Code Compliance Committee has set out its approach to breach reporting after insurers flagged concerns over duplication.

Some clauses in the industry code – including rules on underwriting decision and claim progress updates – contain overlapping obligations that may lead to one event being recorded as multiple breaches, the committee says.

In relation to underwriting decisions, clauses 4.3, 4.14, 4.20, 4.22 and 4.25 all require notification to customers within five business days.

The committee says for clarity and consistency, breaches of the time requirement for underwriting decisions should be recorded under clause 4.3 only.

On claim progress updates, breaches of the time requirement will be recorded under clause 5.6 only.

“While this change aims to reduce duplication in reporting, we expect insurers to maintain comprehensive internal records of all code breaches,” the committee said. “This ensures transparency and supports effective compliance monitoring.”

The committee urges the industry to address overlapping obligations in the upcoming code review.