Mr Dransfield says Suncorp has responded to Hayne findings by focusing on culture, risk, vulnerable customers, complaints and key reforms.

He says Suncorp staff were highly dedicated in responding to the summer's bushfires, with many living in devastated areas alongside affected customers.

70% of property claims and 80% of motor claims have been finalised, leading to a $160 million injection into fire-hit areas.

Mr Dransfield also outlines how Suncorp is helping customers who are impacted by COVID-19, with further measures announced last week.