The Strata Community Association has launched a code of ethics for members in Australia and New Zealand.

The code, which took effect this month, outlines 10 core principles and applies to strata managers, service providers and other professional stakeholders.

Commitments include disclosing actual or potential conflicts of interest, including commissions, referral fees, any form of payment or benefit received, or relationships with service providers.

“This code is about earning trust and keeping it. It gives our profession a clear and consistent set of expectations, no matter where you operate,” SCA Australasia president Joshua Baldwin said. “It strengthens public confidence, protects communities and ensures the highest level of ethical conduct from our members.”

SCA says breaches will be managed in line with its complaints management process, with independent expertise engaged where necessary. Action taken could include education, mentoring or the adoption of specific best practices.

“For serious or repeated breaches, sanctions may include removal of accreditation, suspension or expulsion of membership,” the document says. “The severity of any sanction will be proportionate to the nature and impact of the conduct.”

The code will be formally reviewed every two years, or more frequently if needed to maintain alignment with legislative changes, industry standards and emerging ethical considerations.