The Australian Financial Complaints Authority is seeking four senior executives as it develops the world’s first scams ombudsman service.

Applications are open until January 2 for the roles of COO, chief technology officer, chief scams officer and chief customer officer. Candidates can be based in Sydney or Melbourne. 

“For the first time in six years, I am recruiting C-suite roles,” AFCA chief ombudsman and CEO David Locke said.

“We need to expand our senior team ... These are brilliant opportunities for the right people to make a lasting difference. We have a brilliant team of clever, committed and highly capable people who are passionate about fairness and access to justice.” 

The chief scams officer role involves establishing and leading the Australian Scams Ombudsman Service, which AFCA says is a “government-backed, world-first initiative delivering external dispute resolution under the Scams Prevention Framework”. 

The chief customer officer will oversee more than 700 staff across contact centres and dispute resolution teams, and the COO will be responsible for the strategic leadership and performance of AFCA’s corporate services and communication functions.

From March 12, AFCA’s jurisdiction will expand to include investigating scam complaints involving “receiving banks” and unauthorised accounts opened by fraudsters, even when the complainant is not a customer. It will have power to examine whether receiving banks took appropriate measures to prevent fraudulent transactions. 

Find out more about the job vacancies here.