NSW state insurer icare has cut its panel of claims service providers on the nominal insurer and Treasury Managed Fund workers’ compensation schemes.

Only Allianz and EML remain as claims service providers for TMF, which provides workers’ compensation cover for about 380,000 government staff and more than 160,000 volunteers.  

DXC, which replaced QBE in March, will no longer be on the panel.  

icare told insuranceNEWS.com.au that DXC will also be removed from the panel of claims service providers for the broader nominal insurer workers' comp scheme, leaving Allianz, EML, Gallagher Bassett, GIO and QBE as options.

icare said today it is working with DXC to “manage their disengagement” and the transition of any open claims.

“icare has proactively made the decision to reduce the number of claims services providers on its panel,” the state insurer said. “icare continuously reviews the efficiency and effectiveness of its schemes.”

The change follows “consideration of the needs of the schemes over the long term, including delivering on icare’s legislative objectives of improved operational efficiency and delivering quality outcomes for employers and injured workers”.

A DXC spokesperson confirmed the development.

“We are aware of icare’s decision to defer the onboarding of government agencies to icare’s claim system and reduce the number of claims providers it currently works with.
 
“As a result, DXC will no longer form part of icare’s panel. 
 
“We are working with icare to manage a seamless transition and remain committed to delivering excellence for our customers and our colleagues.”

Last year, a state Treasury review of icare led to more than a dozen findings designed to improve transparency around expenditure, hold the state insurer accountable and improve how the workers’ compensation system is overseen.

icare publishes quarterly statistics comparing the performance of each claims service provider in the nominal insurer scheme.