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NZ accident scheme tests automated claims process

New Zealand’s Accident Compensation Corporation expects faster processing of simple claims when a new system is introduced later this year.

The no-fault accident insurer is currently testing the system, which uses a statistical model to determine the probability a given claim will be accepted.

Data from 12 million anonymised claims lodged between 2010 and 2016 is being used to gauge the system’s accuracy.

“Our new system is looking to fast-track as many simple claims as possible where it is fairly obvious the injury was caused by an accident,” COO Mike Tully said.

“Less straightforward claims – such as sensitive claims and treatment injury claims that wouldn’t meet the criteria for fast-tracked processing – will be reviewed in person by a staff member, as all claims are now.”