Skip to content
28 July 2015
The Insurance Council of Australia (ICA) will be more active in promoting the role of insurance to politicians and the public, after acknowledging the industry’s reputation suffered during last year’s disasters.
ICA CEO Rob Whelan says the council will upgrade and enhance engagement with governments, media and consumer groups, acknowledging “we have a challenge in communication”.
He identified key issues this year as:
Mr Whelan told ICA’s annual Regulatory Update conference in Sydney last week that ICA works with property developers and governments, which does not make it popular when it says properties could be uninsurable or very expensive to insure.
Co-CEO of the Consumer Action Law Centre, Catriona Lowe, says the industry has held up well over the year, with some insurers enjoying a “halo” effect for their efforts, although not the industry as a whole.
She said affordability and access are issues, and insurers need to show more initiative in offering payment options to people who cannot afford a lump sum premium.
She called for a basic insurance product for people on low incomes, and policies tailored to tenants that, for example, cover the cost of emergency accommodation if the house burns down.
She said consumer advocates want to work with insurers but often encounter “20 reasons why something cannot be done rather than a genuine desire to find a way through”.
She noted that if groups feel they are getting nowhere it is inevitable they will approach government.
Ms Lowe welcomed changes to the General Insurance Code of Practice aimed at ensuring consumers are not discouraged from making a claim when they call their insurer.
She said this is very important to consumer groups and they will be disappointed if meaningful reform is diminished by interpretations of what “discourage” means.
28 July 2015
Gallagher Bassett Services is a growing business that is expanding its team through the addition of an Business Development Manager within the general insurance division.
23 July 2015
Looking for a career in insurance? A great opportunity has arisen within the general insurance industry servicing the Murraylands, Adelaide Hills and Fleurieu Peninsula in South Australia.
22 July 2015
An iconic SA brand, RAA Insurance is seeking an experienced Senior Home Loss Adjustor to oversee the home loss adjustment function to ensure overall service delivery requirements are achieved and act as a point of reference for escalations, audits and quality control issues.
9 July 2015
We are looking for an individual who has a wealth of experience within the General Insurance sector coupled with extensive staff management and development skills.
8 July 2015
Use your motor claims knowledge and experience in this critical role with Australia's number 1 heavy motor insurer.
6 July 2015
Looking for a SeaChange? IAA Mid North Coast is giving the opportunity for someone looking to take the next step in their insurance career within one of the Mid North Coasts most innovative and progressive insurance agencies.