ANZIIF Webinar: The Future of Customer Experience in Insurance

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To better understand future trends and opportunities for the insurance industry, Salesforce partnered with Bain & Company to survey Australian consumers and financial services professionals for the new Customer Imperative in Financial Services report. During this webinar listen to the conversation between Salesforce, Bain & Company, RACV and Medibank to learn how insurance providers can apply this research to improve the customer experience, boost advocacy and build loyalty.

Key takeaways:

Through gaining access to insights from 5,000 customers and 200+ financial executives, you will be able to:

  • Discuss why proactive engagement and personalisation are critical
  • Explain how investing in a seamless omni-channel experience is becoming a differentiator
  • Identify what insurers can do to transform customers into advocates

Speakers include:

  • Sascha Ambrose, VP Enterprise Sales, Financial Services at Salesforce
  • Richard Hatherall, Partner at Bain & Company
Venue: Online
Time: 12.00pm - 1.00pm (AEST)
Event Manager:    
Sara Cheong
Phone: 03 9613 7200