Home / Upcoming Events / 2020 / September / ANZIIF Webinar: Using Behavioural Insights for Workers’ Compensation and CTP Claims Processes
Australia and New Zealand Institute of Insurance and Finance,
30 September 2020
During this online webinar, hear how the QBE Behavioural Insights Team draw on research from behavioural economics, psychology and sociology to help people bring their lives back together following an injury.
Presented by Luke Freeman, Business Insights Specialist at QBE Insurance, who will discuss how his team gain a deeper understanding of what influences customer behaviour and how they use experiments to test solutions. Learn from demonstrated and specific examples where this approach achieved great results in compulsory third party (CTP) and workers’ compensation claims.
At the end of this webinar, attendees will be able to:
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