ANZIIF Webinar: Using Behavioural Insights for Workers’ Compensation and CTP Claims Processes

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During this online webinar, hear how the QBE Behavioural Insights Team draw on research from behavioural economics, psychology and sociology to help people bring their lives back together following an injury.

Presented by Luke Freeman, Business Insights Specialist at QBE Insurance, who will discuss how his team gain a deeper understanding of what influences customer behaviour and how they use experiments to test solutions. Learn from demonstrated and specific examples where this approach achieved great results in compulsory third party (CTP) and workers’ compensation claims.

At the end of this webinar, attendees will be able to:

  • Explain how the use of behavioural insights are able to increase compliance with key claims tasks in written communication, such as letters, emails or website content
  • Demonstrate how to use behavioural insights in the creation of interactive and personalised videos sent to injured people and employers, to encourage more meaningful conversations and identify risk
Venue: Online
12.00pm - 1.00pm (AEST)
Event Manager:   
Sara Cheong