Customer Advocacy and Complaints Resolution Conference

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At this three-day conference discover proven success stories, gain valuable insights and adopt best practices for customer advocacy and complaints resolution. Hear leading speakers from Suncorp, IAG, Yarra Valley Water, nbn, NAB, Teachers Mutual, MLC and Unisuper and learn how to formulate a winning customer advocacy and complaints resolution program.

Speakers at the conference include:

  • Matthew Leslie, Executive General Manager, Group Customer Advocate at Suncorp
  • Sarina Pratley, General Manager Contact Centre at ANZ
  • Ivana Sekanic, Principal, CX Performance at IAG
  • Michael Blacker, Risk Manager at Teachers Mutual Bank Limited

View the conference agenda here.

Venue: Park Hyatt
Location: 1 Parliament Square, off Parliament Place, Melbourne, Vic 
Dates: December 2 - 4, 2020
Event Manager:    
Clariden Global
Phone: 03 9909 7310