At this three-day conference discover proven success stories, gain valuable insights and adopt best practices for customer advocacy and complaints resolution. Hear leading speakers from Suncorp, IAG, Yarra Valley Water, nbn, NAB, Teachers Mutual, MLC and Unisuper and learn how to formulate a winning customer advocacy and complaints resolution program.

Speakers at the conference include:

• Matthew Leslie, Executive General Manager, Group Customer Advocate at Suncorp
• Sarina Pratley, General Manager Contact Centre at ANZ
• Ivana Sekanic, Principal, CX Performance at IAG
• Michael Blacker, Risk Manager at Teachers Mutual Bank Limited

View the conference agenda here.