insuranceNEWS.com.au - Life Insurance

Life insurers address mental health in code review response

Wed, 30 Sep 2026 06:00:00 GMT

Life insurers have stressed the need for “appropriate product design flexibility” to keep mental health cover affordable and accessible as the industry takes its overhaul of its code of practice to the next phase following a review...

Insurer to pay compensation for wrong PTSD call

Mon, 28 Sep 2026 04:07:44 GMT

A life insurer has been ordered to pay $4000 to an income protection policyholder after telling him his PTSD was covered, only to reverse its position six weeks later and reject his claim...

Advisers say draft privacy law changes need ‘further clarification’

Mon, 28 Sep 2026 04:07:38 GMT

Draft changes to privacy laws need “further clarification” to avoid “unnecessary” duplicative compliance obligations for financial advisers, the profession’s peak body says...

Fatigue, cost main barriers to vital social activity

Mon, 28 Sep 2026 04:07:28 GMT

TAL is giving away tickets to AFLW games and encouraging Australians to invite a family member or friend along to support social connection...

Australians don’t trust AI for major financial decisions, survey finds

Mon, 21 Sep 2026 04:35:03 GMT

Australians find ChatGPT and other artificial intelligence tools useful for researching financial matters but are wary of relying on them to make important decisions, according to new research from TAL...

Compliance watchdog warns on renewals failings

Mon, 21 Sep 2026 04:34:54 GMT

The Life Code Compliance Committee has reminded insurers of the importance of identifying renewal notice failures and their impacts and providing timely and effective remediation...

Labourer wins TPD dispute over 'suitable work'

Mon, 21 Sep 2026 04:34:46 GMT

An insurer has been ordered to pay a total and permanent disablement benefit after the industry ombudsman said it was not satisfied that a labourer “was reasonably suited to work as an information officer”...

FAAA finalises excellence awards contenders

Mon, 21 Sep 2026 04:34:33 GMT

Finalists for the Financial Advice Association Australia excellence awards have been revealed, with the winners to be announced at the peak body’s annual conference gala dinner in Melbourne on November 26...

Life insurers 'in danger of becoming irrelevant'

Mon, 14 Sep 2026 04:18:28 GMT

The life industry is failing to build “lasting relationships” with customers, with nearly 40% saying they rarely hear from their insurers after purchase, according to a Capgemini report...

Court rules comparator misled consumers over life, funeral offerings

Mon, 14 Sep 2026 04:18:21 GMT

The Federal Court ruled Choosi “falsely conveyed” to consumers that it compared life and funeral insurance policies from “a broader range of insurers than it in fact did” in a decision handed down last week...

Adviser told to pay up for lack of ongoing service

Mon, 14 Sep 2026 04:18:13 GMT

A financial advice firm will have to compensate a client more than $300,000 after failing to monitor her investments and leaving her husband underinsured...

Women urged to apply for 'career shaping' program

Mon, 14 Sep 2026 04:18:01 GMT

The Council of Australian Life Insurers is inviting women working in life insurance and financial risk advice to apply for its annual ReCALIbrate leadership initiative...

PPS names Victoria BDM

Mon, 14 Sep 2026 04:17:41 GMT

PPS Mutual has appointed Voula Makris as senior business development manager for Victoria...

CBA class action payout modest but fair, judge says

Mon, 07 Sep 2026 04:44:48 GMT

Members of a class action over life insurance premiums will receive less than one-quarter of the multimillion-dollar payout approved by the Federal Court earlier this month...

Partners Group to buy Fidelity Assurance

Mon, 07 Sep 2026 04:43:02 GMT

Daiichi Life-owned Partners Group will acquire New Zealand insurer Fidelity Life Assurance, subject to regulatory approvals and other requirements...

Code watchdog warns insurer over customer notice failings

Mon, 07 Sep 2026 04:42:55 GMT

An unnamed life insurer has been given a formal warning after reporting 10,105 breaches of the industry code of practice...

AFCA backs insurer on hardship help, policy cancellation

Mon, 07 Sep 2026 04:42:44 GMT

An insurer cancelled a death and funeral insurance policy lawfully and is not obliged to reinstate it or pay out the benefit, the financial services ombudsman has ruled...

APRA finalises data reporting revamp

Mon, 07 Sep 2026 04:42:31 GMT

The Australian Prudential Regulation Authority is finalising updates to three life insurer reporting standards following a consultation...

Claimant loses dispute over premium waiver

Mon, 07 Sep 2026 04:42:17 GMT

Premiums for business expense cover are still payable when income protection benefits are being paid, the financial services ombudsman has told a complainant...

Industry profit, underwriting result drop

Mon, 31 Aug 2026 04:24:19 GMT

The life industry made a $318 million after-tax net profit from continuing operations in the June quarter, down from $374 million a year earlier, according to a prudential update...