insuranceNEWS.com.au - Inside Information

Epsilon: 25 and going strong

Thu, 01 Oct 2026 02:53:01 GMT

This year Epsilon Underwriting will celebrate a quarter of a century of providing specialist risk solutions – and it’s busy laying the groundwork to position itself for more success in years to come...

Mitti Insurance goes global with its data-led platform for success

Fri, 25 Sep 2026 02:33:09 GMT

Turning insurance from a reactive sector that pays out after disaster strikes, to a proactive one that anticipates and cuts the risk of a claim is the lodestar...

‘Real value for insurers’: watch our AR sector webinar

Thu, 17 Sep 2026 03:58:03 GMT

The evolution of the authorised representative sector in Australia was the focus for a free Insurance News webinar...

Customers abandon insurers over poor digital experiences, report finds

Mon, 07 Sep 2026 05:27:57 GMT

More than six in 10 insurance customers are likely to abandon an interaction if submitting information becomes too difficult, according to new research from Smart Communications, highlighting the commercial cost of poor digital customer experiences...

Ralfi launches its AI renewal and claims assistant for insurance brokers

Thu, 27 Aug 2026 01:55:27 GMT

Ralfi is an Outlook assistant that helps insurance brokers manage the renewal and claims process...

Investigations software built by investigators, not around them

Mon, 17 Aug 2026 00:25:42 GMT

Most case management tools started life as generic ticketing systems and were bent into shape for investigations later...

From the ground up: how Resilience is building a defence against defects

Mon, 10 Aug 2026 04:14:14 GMT

Important regulatory changes that will spur take-up of decennial liability insurance are under way as governments move to strengthen protections for growing numbers of Australians who will live in high-rise dwellings...

PropertyExpert Australia: For an insurable future

Mon, 03 Aug 2026 01:50:33 GMT

Property claims cost more than they should...

Building cyber confidence in Australia’s broker market

Tue, 30 Jun 2026 22:58:03 GMT

Cyber risk is now a daily reality for businesses of every size, yet adoption of cyber insurance in Australia remains low, particularly among SMEs...

Future claims handling: webinar examines progress in automation

Thu, 18 Jun 2026 05:08:08 GMT

An insightful webinar shared real-world observations of successes and challenges in automating claims handling...

‘Ahead of the curve’: how Azupay is reshaping the way insurers are paid

Sun, 14 Jun 2026 23:27:54 GMT

Payments expert Azupay is turning its attention to the insurance industry after success helping Australia’s banks, telcos and government...

Zurich unveils AR Advance

Sun, 19 Apr 2026 02:00:00 GMT

Zurich Australia has launched a new, dedicated national underwriting and service team focused on making life easier for Authorised Representatives.

A refreshed commitment to brokers and customers

Thu, 02 Apr 2026 05:34:18 GMT

Allianz is pleased to introduce its refreshed Personal Injury and Commercial proposition, Care in your corner...

Build lasting loyalty: webinar examines communication opportunity

Mon, 30 Mar 2026 01:07:01 GMT

An insightful webinar looked at the importance of “every customer touchpoint”, as insurers consider how technology can improve communication strategy...

CBN – it’s all about ‘better’

Sun, 22 Mar 2026 23:53:24 GMT

From disruptor to leaders in our profession, Community Broker Network has fundamentally reshaped the authorised representative landscape in Australia...

Brokers benefit from natural-language AI assistants

Wed, 11 Feb 2026 01:00:00 GMT

Australian insurance brokers operate in increasingly complex environments, supported by a wide range of policy systems, CRMs, document libraries and compliance tools. While these systems are widely used and integral to broker operations, workflows often span multiple platforms, requiring manual document checks, repeated data entry and ongoing administrative work...

‘Helping people get their lives back’

Sun, 08 Feb 2026 22:50:25 GMT

How claim services specialist EML is achieving its ‘higher purpose’.

Webinar examines complex compliance demands

Wed, 26 Nov 2025 22:42:28 GMT

A joint Insurance News and Guidewire webinar considered the “dual demands” imposed by the insurance code and the corporate regulator when it comes to complaint handling...

InsureTech or InsureWreck? Why botched system implementations are a real business risk

Sun, 16 Nov 2025 22:10:08 GMT

Australian insurers are huge tech adopters. They have invested and continue to invest massively and at a frenetic pace to transform every facet of their operations with the best digital wares available.

‘What defines us is depth’

Sun, 19 Oct 2025 22:09:41 GMT

Ansvar has made significant changes to its business model as part of a push to build clarity and confidence among brokers.