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Ombudsman ‘will never use AI’ for dispute rulings

Wed, 29 Apr 2026 06:17:59 GMT

The Australian Financial Complaints Authority has ruled out using artificial intelligence to make dispute decisions but is considering its potential for other efficiencies...

Envest recruits CTO to spearhead tech overhaul

Wed, 29 Apr 2026 06:03:17 GMT

Envest has hired Nadene Serman as group chief technology officer – a new executive position that reflects the “growth and maturity" of the group’s broking and underwriting businesses...

Gold standard: theft victim told to prove watch ownership

Wed, 29 Apr 2026 06:01:28 GMT

A traveller who was robbed of a $98,000 gold watch while in France will have to prove ownership of the timepiece after the financial services ombudsman backed his insurer’s claim denial...

INsight podcast: likely El Nino impact far from certain

Wed, 29 Apr 2026 04:28:10 GMT

The Bureau of Meteorology's latest long-range forecast and a pending El Nino are discussed in detail on the latest Insurance News podcast...

Cost-of-living crisis drives rise in ombudsman caseload

Tue, 28 Apr 2026 06:28:44 GMT

Household financial stress is contributing to record numbers of disputes, Australian Financial Complaints Authority chief ombudsman David Locke says...

Lockton demands court clampdown on three more Aviso hires

Tue, 28 Apr 2026 06:28:29 GMT

Lockton has launched legal action against more former employees who joined competing brokerage Aviso Specialty...

NTI polishes up Ruby for annual truck raffle

Tue, 28 Apr 2026 06:07:24 GMT

NTI has restored a 1947 Chevrolet Maple Leaf truck for its annual raffle to support motor neurone disease research...

Premium row not a sorry situation, AFCA finds

Tue, 28 Apr 2026 06:05:47 GMT

Auto & General does not have to apologise to a former customer after more than doubling his home contents premium, the financial services ombudsman has ruled...

Chubb, AIG leaders exit in executive shuffle

Tue, 28 Apr 2026 04:44:28 GMT

Chubb’s country president for Australia and New Zealand Ben Howell and AIG Australia CEO Kathleen Warden are leaving their roles, insuranceNEWS.com.au can confirm...

Canberra urged to back councils on ‘front line’ of flood fight

Mon, 27 Apr 2026 04:41:22 GMT

The Insurance Council of Australia has pressed for more federal funding to help local governments with flood resilience work...

Silent alarm: insurers ‘moving to shut down AI exposures’

Mon, 27 Apr 2026 04:32:28 GMT

Underwriters are quickly adding exclusions as courts start to hold companies responsible for harm from AI tools...

Bureau flags dry spell for eastern Australia

Mon, 27 Apr 2026 04:32:07 GMT

Eastern Australia and parts of the southwest are likely to receive below-average rainfall from May to July, the Bureau of Meteorology says in its latest long-range forecast...

El Nino may return – but the outlook remains cloudy for now

Mon, 27 Apr 2026 04:17:57 GMT

A dry outlook for eastern Australia over the next three months and talk of a possible strong or “super” El Nino is generating unease about drought and fire risks, but the Bureau of Meteorology cautions many factors are at play...

Staffer charged over alleged data theft at NSW Treasury

Mon, 27 Apr 2026 04:10:12 GMT

Police have charged a NSW Treasury staff member with stealing sensitive documents following an investigation into an alleged data breach at the department...

ASIC warns four finfluencers amid crackdown on ‘so-called experts’

Mon, 27 Apr 2026 04:10:02 GMT

The corporate regulator has issued warning notices to four social media “finfluencers” regarding unlicensed financial advice and misleading and deceptive conduct...

SIRA seeks feedback on workers’ comp reforms

Mon, 27 Apr 2026 04:09:43 GMT

Consultation has opened on draft changes to the NSW workers’ compensation scheme after state parliament passed the government’s reforms in February...

State taskforce to co-ordinate bushfire mitigation

Mon, 27 Apr 2026 04:09:31 GMT

The NSW government has established a multiagency taskforce to enhance bushfire hazard reduction efforts...

Beazley investors back Zurich deal

Mon, 27 Apr 2026 04:08:16 GMT

Beazley shareholders have voted in favour of Zurich’s £8.1 billion ($15.3 billion) takeover offer, paving the way for the deal to be completed in the second half of this year...

‘Amateurish’ AI images a feature of exaggerated claims

Mon, 27 Apr 2026 04:08:09 GMT

Artificial intelligence is increasingly used to doctor photos and exaggerate insurance claims, according to Admiral Group...

Traditional views on cat risk ‘no longer sufficient’

Mon, 27 Apr 2026 04:07:46 GMT

Economic losses from flooding topped $US42 billion ($59 billion) worldwide last year and have reached $US2 trillion ($2.8 trillion) since 2000, Aon says...