ANZIIF Challenging Conversations Workshop

Australian & New Zealand Institute of Insurance & Finance, 11 February 2010

This workshop will teach participants how to engage in the difficult conversations that they need to have with staff, colleagues and business partners. Learn how to initiate these uncomfortable & sometimes confronting discussions, without turning it towards conflict.

Brian Buchanan, Director Human Capital International will cover the practical skills for engaging in challenging conversations; give you the ability to resolve difficult issues; teach you how to get the real message across and how to engage people in being responsible for performance and behavioural improvement.

Venue:	The Institute – Training Rooms
Location:	Level 8, 600 Bourke street, Melbourne VIC
Time:	9.00am
Event Manager:	Rita Truong
Email:	vicbranch@theinstitute.com.au
Phone:	03 9613 7200
Website:	www.theinstitute.com.au
Download:	Brochure

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