ANZIIF 'Challenging Conversations' Workshop

Australian and New Zealand Institute of Insurance and Finance, 24 August 2010

How comfortable are you dealing with challenging conversations? Do you struggle with finding the right words to say and sometimes avoid confronting situations so as to not upset someone?

Feel more confident in your ability to engage in successful conversations, master the three keys of successful conversations: building rapport, questioning to resolve conflict, learning to use response-able language.

Venue:	Rydges Hotel
Location:	Corner Kingston and Federal Streets, Auckland NZ
Time:	9.00am
Event Manager:	Nicky Remkes
Email:	nzbranch@theinstitute.com.au
Phone:	+64 9379 7128
Website:	www.theinstitute.com.au

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