ANZIIF 'Challenging Conversations' Workshop

Australian & New Zealand Institute of Insurance & Finance, 14 April 2010

How comfortable are you dealing with challenging conversations? Do you struggle with finding the right words to say and sometimes avoid confronting situations so as to not upset someone? Would you like to feel more confident in your ability to engage in successful conversations?

Master the three keys of successful conversations:

Building rapport
Questioning to resolve conflict
Learning to use response-able language

Venue:	Copthorpe Hotel
Location:	196-200 Quay Street, Auckland NZ
Time:	9.00am
Event Manager:	Nicky Remkes
Email:	nzbranch@theinstitute.com.au
Phone:	9379 7128
Website:	www.theinstitute.com.au

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